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Shipping & Returns

Postage

We use Royal Mail to send you your goods.

Postage costs are automatically calculated and are added to your cart total before you checkout. Options and prices are visible in your shopping cart page.

Orders are normally shipped within 24 hours of receipt of your order (weekdays). Orders placed over weekends and public holidays will be despatched before 2pm on the next working day.

Returns

We accept return only for the following:

  • The pet tag(s) we have sent you is/are defective through a manufacturing error.
  • The pet tag(s) we have sent you are not those specified in your order.
  • The pet tag(s) we have sent you contain engraving errors that WE have made. Please note that we engrave exactly the information you provide. Returns and refunds cannot be provided if the error is in the original information you provided.
  • We will provide a replacement tag, and refund you your postage costs for returning faulty tags, when the above conditions warrant it. Alternatively, after returning a faulty tag, you may prefer to opt for a refund.

Refunds

Please Contact us before returning any goods so that we can tell you the returns procedure.

You must contact us as soon as possible, but no later than seven days after receiving your goods.

If a return is agreed, we will refund you the cost of the returned item, and the postage you have paid to send it back.

Refunds will be issued through PayPal and are subject to PayPal's refund policy as well as our own.

Refunds will be made within 30 days of receipt of the returned goods.

Distance Selling Regulations

The Pet Tag Shop adheres to the conditions specified in the UK Distance Selling Regulations.

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